Emergency Department Concierge

The Emergency Department Concierge Program began at the end of August in 2014. The program operates daily from 12-8pm from the Emergency Department of Windsor Regional Hospital’s Metropolitan Campus. The program aims to help comfort and ease the stress of patients and visitors of the Emergency Department. T2B Concierge Representatives greet patients and visitors as they enter, explain the Emergency Room procedure and when possible offer warm blankets, pillows, water, ice and their kind word. Additionally, representatives support and work closely with the hospital staff to ensure that each patient is getting the most appropriate and best care possible.